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Consultancy & Coaching

Evidence-Based Dementia Care, Leadership & Practice Development

Transform how you deliver dementia care—with expert guidance grounded in research, clinical experience, and real-world application.

Led by Dr Phuong Leung (PhD, Psychiatry), our consultancy and coaching services support healthcare professionals, organisations, and carers to improve outcomes, strengthen teams, and deliver truly person-centred care.

Book a Free initial consultation
Book a Free initial consultation
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Care homes and community care providers

Activities Matter- Care Home and Supported Linving (5 North London Boroughs; Haringey, Enfield, Islington, Camden and Barnet)

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iCST family carers

🎯 Who This Is For

We work with:

  • NHS multidisciplinary teams

  • Care homes and community care providers

  • Healthcare professionals, including nurses, occupational therapists (OTs) social workers and psychologists

  • Dementia leads and service managers

  • Family carers seeking structured, evidence-based support

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NHS multidisciplinary teams

The Essex Partnership University NHS Foundation Trust

Healthcare professionals, including nurses, OTs, social worker and psychologists

Janine Lane- Specialist Nurse Practitioner for Dementia, District Nurse, Queens Nurse /Your Healthcare Organisation

Consultancy & Coaching

Evidence-based dementia support across care services,
professionals, and family carers

We provide specialist consultancy and coaching services grounded in evidence-based cognitive and psychosocial approaches, including Individual Cognitive Stimulation Therapy (iCST). Our work supports improved dementia care across professional services and family settings.

Our consultancy services are available to organisations, individuals, and family carers, providing structured, expert guidance tailored to the complexities and needs of each care context.

Consultancy Services

Consultancy focuses on structured, expert problem-solving and service development support. It is designed to improve dementia care practice, outcomes, and decision-making across different settings.

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Organisational Consultancy (NHS & Care Providers)

We support health and social care services to improve the quality, consistency, and effectiveness of dementia care.

This includes:

  • Implementing evidence-based approaches such as iCST into practice

  • Improving dementia care pathways and service delivery

  • Supporting staff development and workforce capability

  • Enhancing communication, engagement, and person-centred care

  • Supporting managers and dementia leads with service improvement

👉 Outcome: stronger, more consistent, and evidence-based dementia care across teams and services.

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Family Carer Consultancy

We provide structured, expert guidance to support family carers managing dementia at home.

This service helps carers to:

  • Understand dementia progression and changing needs

  • Manage behavioural and psychological symptoms confidently

  • Improve communication and daily interactions

  • Develop structured routines and meaningful engagement activities

  • Make informed decisions during complex or changing care situations

  • Plan for transitions in care where needed

👉 Outcome: clearer understanding, improved confidence, and practical strategies for daily dementia care.

A young female doctor and an elderly woman are sitting at a white table in a bright room with large windows and green plants. The doctor is holding a black mug, and the elderly woman is holding a pair of glasses. There are various items on the table, including a white vase with books or magazines, a wooden tray with jewelry, and a glass of water. The elderly woman is wearing a red blazer, and the doctor is dressed in a white coat.

Coaching Services (Professionals Only)

Coaching focuses on professional development, reflection, and confidence-building in dementia care practice.

It supports:

  • Developing confidence in complex care situations

  • Reflecting on practice and decision-making

  • Strengthening communication and relational skills

  • Supporting leadership and professional growth

  • Enhancing resilience in dementia care roles

👉 Outcome: improved confidence, capability, and professional effectiveness.

Frequently Asked Questions

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Take the Next Step

Dr Phuong Leung offers consultancy, coaching, and leadership development to help you deliver high-quality, person-centred dementia care with confidence.

Get in touch today to learn more or book a consultation.

  • Dementia care is complex and always changing. Many professionals and carers want to provide good care but are unsure how to apply knowledge in daily practice. Support helps turn understanding into practice.

  • Care can sometimes focus too much on tasks and routines. What is often missing is a clear understanding of the person’s cognitive changes and social and emotional needs.

    • Understand how dementia affects thinking and communication

    • Build meaningful relationships and connection

    • Support well-being and identity

    Create positive and supportive care environments

  • Changes in behaviour are often linked to neuropsychiatric symptoms such as anxiety, low mood, agitation, or agitation. These are not just “difficult behaviours”—they are ways of expressing unmet needs.

    With the right support, you can:

    • Understand the reasons behind behaviour changes

    • Use structured, evidence-based problem-solving strategies

    • Respond in a calm, person-centred way

    • Support well-being and maintain connection

  • You will:

    • Feel more confident in complex situations

    • Improve care quality and team support

    • Develop leadership and decision-making skills

    • Build a positive care culture

  • Dr Phuong Leung uses evidence-based approaches and specialises in translating theory into clinical practice. Her work provides practical tools that can be used immediately in real care settings.

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Dementia Cognitive and Psychosocial Consultancy for Health and Social Care (60-minute 1:1 session) Dementia Cognitive and Psychosocial Consultancy for Health and Social Care (60-minute 1:1 session)
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Dementia Cognitive and Psychosocial Consultancy for Health and Social Care (60-minute 1:1 session)
£120.00

To improve the quality and consistency of dementia care through flexible, tailored, evidence-based cognitive and psychosocial support. This includes strengthening care pathways, enhancing communication and person-centred care, supporting staff development and leadership, and building resilience and problem-solving capacity. The aim is more consistent, person-centred care and ongoing professional development.

Dr Phuong Leung is a senior dementia educator and research fellow with extensive experience in dementia care training and consultancy. With a background in community-based mental health promotion, she brings a practice-informed approach to dementia education and consultancy.

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Family carer cognitive and psychosocial consultancy (60 minutes 1:1 session) Family carer cognitive and psychosocial consultancy (60 minutes 1:1 session)
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Family carer cognitive and psychosocial consultancy (60 minutes 1:1 session)
£85.00

To provide structured, expert guidance for family carers supporting a person living with dementia at home. It helps carers understand dementia progression, manage behavioural and psychological symptoms, improve communication and daily routines, support meaningful engagement, and plan for changing needs and care transitions. The outcome is greater understanding, confidence, and practical, person-centred care strategies.

Dr Phuong Leung is a senior dementia educator and research fellow with extensive experience in dementia care training and consultancy. With a background in community-based mental health promotion, she brings a practice-informed approach to dementia education and consultancy.

A young woman in a white coat talking to an elderly woman with white hair, sitting at a white table with plants in the background.
Cognitive and Psychosocial Coaching for Dementia Health and Social Care (1:1 session) Cognitive and Psychosocial Coaching for Dementia Health and Social Care (1:1 session)
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Cognitive and Psychosocial Coaching for Dementia Health and Social Care (1:1 session)
£120.00

Professional coaching is a reflective, development-focused service supporting individual practitioners in dementia care. It focuses on building confidence, skills, and effectiveness in practice, including communication, decision-making, resilience, and wellbeing. Unlike consultancy, it is centred on individual professional development rather than service or system change. The outcome is improved confidence, resilience, and professional capability in dementia care.

Dr Phuong Leung is a senior dementia educator and research fellow with extensive experience in dementia care training and consultancy. With a background in community-based mental health promotion, she brings a practice-informed approach to dementia education and consultancy.